Metropolitan Warehouse & Delivery, a furniture white-glove home delivery specialist, recently announced a new platform with technology firm, Convey, a provider of Delivery Experience Management (DEM) software. This partnership unifies both the customer experience and the logistic components of delivery; allowing all stakeholders to see, present, and act upon in-transit data to improve outcomes.
“Furniture choices are unlimited when it comes to planning a new living room, sprucing up the bedroom or replacing an outdated dining room table, said Robin Greene, Marketing Manager at Metropolitan Warehouse & Delivery. “And with consumers busier than ever, it’s no wonder online furniture sales are soaring with more than $65 million in sales in 2018. With sales increasing, so are consumer expectations.
“For the consumer, it starts with a simple thought to update their space. They planned that new living room design. Check! Found the right sofa and coffee table. Check! Ordered it from a reputable company. Absolutely check! Received an order confirmation! Check! Notified of when the sofa shipped. Not check! Ability to schedule a delivery appointment time that fits their busy schedule. Definitely not check!”
Recognizing the need to customize the shopping experience and tailor delivery expectations for their customers, furniture retailers (brick and mortar and e-commerce), need a delivery management system to bring their brand quickly and effortlessly to their consumer while maintaining brand quality and customer satisfaction. With their new DEM platform, Metropolitan now offers complete delivery management tools to provide retailers with branded tracking pages, live monitoring, up to 75% reduction in WISMOs (where is my order) calls, better transit and full customer engagement.
Metropolitan’s advanced technology sends consumers a delivery notification within 24-hours of order shipment and the ability to select their own delivery appointment through a branded tracking page or change the appointment if necessary. Metropolitan keeps retailers and customers fully engaged from dispatch all the way through to the final white glove home delivery.
“Realizing that 84% of shoppers will not return to a brand after missed deliveries,” Continued Greene, “Metropolitan has refined their home delivery process to ensure the end-consumer satisfaction as well as furniture brand are both protected. The new platform will give their clients access to real-time, context rich shipment data, advanced intelligence about how and when to act, and the tools, workflows, and automation needed to make action possible. This partnership gives best in brands a newfound visibility and insight to make both proactive and reactive changes to orders in transit – resulting in faster issue resolution.”
About Metropolitan Warehouse & Delivery: Metropolitan Warehouse & Delivery is a leading provider of white-glove services to e-commerce retailers, furniture vendors, designers and manufacturers. Celebrating 30-years serving the furniture industry, Metropolitan has 24 strategically placed facilities (and growing) with an expansive warehouse- and inventory-management system. Using the latest in automation and technology, Metropolitan reduces transit times, delivering to every address in the continental United States. Metropolitan’s commitment to brand and customer satisfaction is delivered one piece of furniture at a time. To learn more about Metropolitan Warehouse & Delivery visit www.metropolitanwarehouse.com.
About Convey: Convey’s Delivery Experience Management platform combines real-time visibility, post-purchase experiences, and advanced insights and analytics to create a solution uniquely capable of perfecting last mile delivery. Supply chain and customer experience leaders including Neiman Marcus, Jet.com, and Eddie Bauer rely on Convey’s software and expertise to take action to ensure shoppers get their orders how and when they want, resulting in happier, loyal customers and a lower cost to serve. Founded in 2013, Convey is backed by Silverton Partners, Techstars Venture Group, RPM Ventures and based in Austin, Texas. Learn more about Convey at: www.getconvey.com.